Last updated: Jun 30, 2020
We believe it’s important that everyone, regardless of their situation, can obtain secure and private access to the Internet. We also take very seriously and put a lot of effort to ensure safe storage and protection of the user's personal data. We are committed to protecting your privacy. Our guideline for data collection is to collect only the minimum data needed to run QuickSafe services.
1. What information do we collect?
· Information related to your account (“Personal information”)
o We will collect data related to application usage information, such as IP address, approximate location (only country / region), transaction information; and when you contact us (for example, by email), you can choose to provide us with information, including information submitted to us when you fill in the online form, reply to the survey, and provide feedback.
oEmail address. We ask for your email address and password as part of your registration. That ensures that we can communicate with you when we have any exciting announcements to make, service updates to advise or errors to report. Valid email address is also needed to retrieve a lost password and to make a VPN connection.
oPayment data. In addition to the conventional payment methods, such as credit card, users can buy QuickSafe service with cryptocurrency. Our payment processing partners process basic billing information for payment processing and refund requests.
· Information related to service
o Usage information. We collect information about how you interact with our services, how much bandwidth you use, and when you use our services.
o Device information. We collect information from the devices you use to access our services, including information about the applications you use to access us. For example, we may collect device identifiers, browser types, device types and settings, operating system versions, mobile, wireless, and other network information (such as Internet service provider names, operator names, and signal strength), and application version numbers.
o Diagnostic information. We may collect information about the nature of the request you make to the server (for example, the content requested, information about the devices and applications used to make the request, time stamps, and reference URLs). However, our VPN products do not record any information that associates your identity with VPN browsing activities. We will not keep any records showing the content you are browsing or accessing through VPN connection.
o Location information. Unless otherwise specified, we will not collect your location information based on your device's GPS or other device sensor data. However, we may collect your approximate location by calculating imprecise latitude and longitude based on your IP address to provide you with better services (for example, connecting you to the nearest, fastest VPN server).
· Information collected by third-party analytical tools
2. How do we use your information
· Provide, maintain and support our services and troubleshooting.
o Example: use information about how much bandwidth you use and how long you use our services to provide services according to the plans you have subscribed to; use threat and device information to determine whether some items pose potential security threats; use usage information to troubleshoot the problems you report to our services to ensure that our services operate normally.
· For billing and payment.
o We use your information to perform billing management activities and process payments, which are necessary to meet our contractual obligations.
· Improve our service.
o We want to provide you with the best service and user experience, so we need to constantly improve and optimize our services. To do this, we use your information to understand how users interact with our services. Example: we analyze certain usage, device, and diagnostic information to understand usage trends and user engagement with our services.
3. Data Security and Retention
We use a range of management, technical, and physical safeguards to protect your data from unauthorized access, loss, or modification. We are also constantly working to improve such safeguards.
We usually keep your personal data for the time needed to provide services for you. We have strict policies to control the access and use of such data. Personal data is stored in the backup system for a limited time to prevent data loss. We will respect your wishes. If you want to delete your information, please contact us.
4. Data Shared
5. Permission Request
Here, we explain the important permissions required by the application. These permissions are necessary for our application to perform certain functions.
· Precise location (GPS and network-based) and approximate location (network-based)
o This permission is used to provide more accurate localization service based on the country / region and improve the user experience.
· Access information about networks
o This permission is used to access the network to connect to the VPN server.
· Keep processor from sleeping or screen from dimming
o This permission is used to ensure that VPN connections are not interrupted when the application is in the background.
6. Your Rights
Depending on the country you live in, you may have some legal rights to the personal data we maintain. Subject to the exceptions and limitations provided by applicable law, these rights may include:
· Access and receive copies of your personal data;
· Correct your personal data;
· Limit the processing of your personal data;
· Oppose the processing of your personal data;
· Delete your personal data;
· Withdraw any prior consent you have given to data processing;
· Complaints to data protection agencies;
Please note that your rights will vary depending on your location and if you wish to exercise any of these rights, you can contact us using the information in the contact us section below. As permitted by law, we may require you to verify your identity before taking action on your request.
7. Children's Privacy
Our service is not suitable for minors. If you are under 16 years old, please make sure your parents or legal guardian read the agreement. We do not intentionally collect personal data on minors or allow them to use our services. If we find that we have collected personal data from minors, we may delete the data.
8. California Privacy Notice
Effective: January 1, 2020
· We will never sell your information
In order to support or improve the services provided to you, we have collected some necessary personal information, but we guarantee that your personal data will never be sold.
· The right to know
· Right to request deletion
You have the right to request the deletion of details about the personal information we collect about you.
· No discrimination
After you exercise your rights, we will continue to provide you with the services you deserve without any discrimination.
9. Policy Updates